The Jaycar Fiasco

As suggested, I emailed Jaycar to ask whether they sell the resistors I need individually, so I don't have to buy in bulk from a wholesale supplier. The result was an absolutely hysterical exchange of non-information, which I summarised in my final email (with names changed to protect the innocent monkeys):

Hi,

I emailed your store three days ago, to inquire about purchasing some resistors. I wrote:

> Hi,
>
> I'm writing to inquire whether I can buy the following products
> from Jaycar:
>
> 1 x 300ohm 3W metal-oxide resistor
> 1 x 1k5ohm 1W metal-oxide resistor
> 1 x 68k 0.5W carbon-film resistor
>
> If so, can I order them for pick-up at your store on McIntyre
> Road, Sunshine, Melbourne VIC?
>
> Thanks for your time.
>
> Yours,
> Duncan Bayne

Today, I received an email reply from a staff member called John Adams - whose email address bore the signature of Ben Franklin, presumably a different staff member. It read:

> Victora Store - 03-9547-1022
>
> Give them a ring and see if they have them in stock to save you the
> trip if they need to order them from us for you
>
> Ben Franklin - www.jaycar.com.au - 1800-022-888 -
> techstore@jaycar.com.au

I called the number, which was for your Springvale branch, not the McIntyre Road branch as I had requested. The staff there informed me that they cannot obtain any of the components I originally requested! At this point I started to doubt that John (or Ben?) had actually spent any time reading my email before responding.

So I sent him an email, only to get the following response (typo included):

> Ben Franklin is no longer in the employ of jaycar electronics,
> Forward all relvant emails to techstore@jaycar.com.au

Apparently the poor chap has either resigned or been fired in the half hour or so since he sent me that email.

So, could someone from your company - preferably someone who's planning to remain an employee for at least half an hour after replying - *please* answer the questions in my email, which are:

- can I buy the resistors I listed?
- if so, can they be ordered into stock at the *McIntyre Road* branch for me to pick them up?

Thanks for your time, & I look forwards to your reply.

Yours,
Duncan Bayne

I expected there'd be another three-day turnaround, so got stuck into some coding. Lo and behold, a reply arrived in a matter of minutes:

Hi there
You'll need to contact the store directly.

So apparently the answer to my question "could someone ... *please* answer the questions in my email" is - to paraphrase - "no, sod off." So I will sod off, & will most certainly never spend money in a Jaycar store again ... unless I'm in need of some Pythonesque light entertainment :-)